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Field Engineer I

Location: Kwajalein Atoll, Marshall Islands
Date Posted: 12-06-2017
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
  • Performs skilled duties related to Private Branch Exchange (PBX).
  • Performs basic telephone switch administration on an Avaya 8700 series PBX.
  • Installs, troubleshoots and repairs telephone systems.
  • Maintains Main Distribution Frame to include wire wrap, wire jumpers and testing.
  • Operates the Telephone Trouble Desk to respond to customer questions or reports of problems.
  • Maintains logs, cable records and various data in MS Excel, MS Access and switch fields.
  • Initiates, dispatches and closes trouble tickets.
  • Assists field technicians in telephone installation and troubleshooting.
  • Activates, modifies and deactivates telephone extensions in the Avaya switch to include hunt groups, features and coverage paths.
  • Reads and interprets circuit drawings.
  • Provides after hours telephone maintenance support for mission activities.
  • Performs other related duties as assigned.
JOB SKILLS & KNOWLEDGE REQUIREMENTS:
Required: 
  • Ability to perform basic telephone switch administration on an Avaya 8700 series Private Branch Exchange (PBX).
  • Demonstrated ability to maintain logs, cable records and various data in MS Excel, MS Access and switch fields.
  • Ability to perform general telephone installation, troubleshoot and repair.
  • Ability to maintain the Main Distribution Frame (MDF) and perform trouble desk duties to assist technicians in the field on circuits and telephone problems.
  • Ability to perform voicemail administration.
  • Working knowledge of telephone test equipment.
  • Willingness and ability to provide afterhours telephone maintenance in support of mission activities.  
Desired: 
  • Knowledge of Six Sigma program tools and methodologies and/or Six Sigma Certification.
  • Proficient with Callegra Callware voicemail administration.
  • Proficient in Microsoft Office Suite.
EXPERIENCE (Years):
Required: 
  • 0 - 2+ years of basic telephone switch administration experience and a Bachelor's Degree in Engineering or related discipline.
  • 8 years of directly related on the job experience and a High School Diploma or equivalent may be considered.    
Desired: 
  • 4+ years with Avaya basic PBX administration experience.
EDUCATION:
Required: 
  • Bachelor's Degree in Engineering or related discipline and 0 - 2+ years of basic telephone switch administration experience.
  • High School Diploma or equivalent and 8 years of directly related on the job experience may be considered.  
Desired: 
  • Related bachelor's degree.
OTHER SPECIAL QUALIFICATIONS:
  • Common Access Card (CAC) required to perform job duties.
  • This position is unaccompanied.
  • US Citizen or Permanent Resident Card is required. 
  • Must be able to relocate to the United States Army Garrison Kwajalein Atoll.
  • Traveling to Kwajalein Atoll, you are required to have a valid passport in your possession prior to relocation. You must maintain a current passport during your stay on Kwajalein Atoll.
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